Customer Success Manager

Ivix-posted 3 months ago
Full-time • Mid Level
101-250 employees
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IVIX is seeking an experienced and proactive Customer Success Manager, based in the US West Coast, to support our mission of illuminating the shadow economy. This role will focus on building strong customer relationships, driving product adoption, and providing technical guidance tailored to each customer’s needs. You will work directly with US West Coast-based tax authorities and organizations, helping them leverage IVIX’s data-driven platform to enhance compliance and improve tax collection outcomes.

  • Develop and maintain value-based relationships with stakeholders at all levels within customer organizations, ensuring engagement and satisfaction with IVIX solutions.
  • Drive product adoption and ensure customers gain full benefits from the IVIX platform through customized support, training, and insights tailored to their unique needs.
  • Provide hands-on technical guidance and facilitate seamless integration of IVIX’s platform with customers’ data models and workflows, ensuring high-impact use of our data visibility tools.
  • Manage all technical Proof of Concept (POC) as well as Enterprise product deployments.
  • Gain a deep understanding of each customer’s business model and operational needs, tailoring recommendations that enhance compliance and collection results.
  • Collaborate closely with Product, R&D, and Sales teams to represent the voice of the customer and influence product improvements aligned with market demands.
  • Travel as needed to customer sites and industry events to maintain strong relationships and provide in-person support.
  • At least 5 years of experience in a customer success or similar role.
  • Hands-on experience with technical and data integrations, with the ability to provide direct guidance to customers.
  • Proven experience with SQL and Python, enabling basic data analysis and support for customer-specific requirements.
  • A bachelor’s degree in a relevant field, such as Business, Data Science, Information Technology, or a related discipline.
  • Excellent interpersonal and communication skills, capable of managing relationships with diverse stakeholders.
  • A team-player attitude with problem-solving skills and a proactive approach to customer engagement.
  • Experience in the tax, compliance, or public sector is preferred.
  • Willingness to travel as needed to meet with government clients and attend industry conferences.
  • Ability to obtain and maintain a government security clearance, if required.
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