Customer Success Manager

Yext • New York, NY

408d • $110,000 - $135,000

About The Position

The Customer Success Manager at Yext is responsible for driving customer adoption and success within a defined set of Fortune 500 customers. This role involves consulting with and negotiating with C-level executives, ensuring that the company's products are effectively applied to support the strategic business goals of clients. The position emphasizes building trusted advisor relationships, overseeing customer training, and identifying growth opportunities to enhance customer value and return on investment.

Requirements

• 5+ years relevant work experience, including SaaS Customer Success and/or Account Management.
• Experience with Financial Services and/or Insurance preferred.
• Knowledgeable and passionate about social media.
• Understanding of how social media drives business value and ROI.
• Experience delivering highly effective executive-level presentations.
• Excellent presentation, written, and oral communication skills.
• Ability to navigate complex customer organizations effectively.
• BA/BS degree.

Responsibilities

• Develop a trusted advisor relationship with customer program administrators, project managers, and executive sponsors.
• Establish and oversee the customer's adoption, training, and development of best practices.
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment.
• Understand and assess customer requirements and level of adoption of the service.
• Disseminate application and vertical best practices.
• Serve as a coach and trusted advisor to customers.
• Drive contract renewals and upsells with the account team.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree