Customer Success Manager

Atomix Logistics • Cudahy, WI

427d • $65,000 - $80,000

About The Position

The Customer Success Manager at Atomix Logistics plays a pivotal role in managing and optimizing customer relationships, particularly with e-commerce business owners. This position focuses on ensuring that clients receive maximum value from their logistics operations, which include warehousing, shipping, and order fulfillment. The role involves acting as a trusted advisor, coordinating with internal teams, and identifying opportunities for improvement and growth within the supply chain solutions offered by Atomix.

Requirements

• Bachelor's degree in Supply Chain Management, Business, Logistics, or a related field.
• 3-5 years of experience in customer success, account management, or operations in a logistics, supply chain, or 3PL environment.
• Strong understanding of logistics operations, including transportation, warehousing, and supply chain management.
• Excellent communication and relationship-building skills.
• Ability to analyze data and generate actionable insights for process improvements.
• Experience with logistics management software, TMS (Transportation Management Systems), or WMS (Warehouse Management Systems) is a plus.
• Strong organizational skills with the ability to multitask and manage multiple client accounts.
• Proficiency with CRM, client messaging or chat software (we use Intercom).

Nice To Haves

• Experience with logistics management software, TMS (Transportation Management Systems), or WMS (Warehouse Management Systems).

Responsibilities

• Build and nurture strong, long-lasting relationships with key stakeholders across client organizations.
• Act as the primary point of contact for any issues, queries, or escalations, providing quick and efficient resolution.
• Maintain regular communication with clients to ensure high satisfaction, addressing any concerns related to inventory management, order fulfillment, transportation, or warehousing.
• Analyze and monitor customer supply chain performance metrics (KPIs) such as on-time delivery, fulfillment accuracy, and cost efficiency.
• Collaborate with internal teams (e.g., operations, warehouse, transportation carriers) to optimize processes that impact the customer's supply chain performance.
• Identify opportunities for account growth by analyzing customer data and suggesting additional services or optimization strategies.
• Collaborate with operations and customer support teams to resolve any issues related to order fulfillment, delays, transportation, or warehousing discrepancies.
• Prepare and present logistics performance reports, including key performance indicators (KPIs) such as on-time delivery, order accuracy, and shipping costs.
• Serve as the voice of the customer within the company, advocating for their needs and ensuring they are heard in internal decision-making.

Benefits

• Competitive salary ranging from $65,000 to $80,000 per year.
• Full-time employment with an 8-hour shift schedule, Monday to Friday.
• Overtime opportunities and weekends as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree