Atomix Logistics-posted about 1 year ago
$65,000 - $80,000/Yr
Full-time • Mid Level
Cudahy, WI

The Customer Success Manager at Atomix Logistics plays a pivotal role in managing and optimizing customer relationships, particularly with e-commerce business owners. This position focuses on ensuring that clients receive maximum value from their logistics operations, which include warehousing, shipping, and order fulfillment. The role involves acting as a trusted advisor, coordinating with internal teams, and identifying opportunities for improvement and growth within the supply chain solutions offered by Atomix.

  • Build and nurture strong, long-lasting relationships with key stakeholders across client organizations.
  • Act as the primary point of contact for any issues, queries, or escalations, providing quick and efficient resolution.
  • Maintain regular communication with clients to ensure high satisfaction, addressing any concerns related to inventory management, order fulfillment, transportation, or warehousing.
  • Analyze and monitor customer supply chain performance metrics (KPIs) such as on-time delivery, fulfillment accuracy, and cost efficiency.
  • Collaborate with internal teams (e.g., operations, warehouse, transportation carriers) to optimize processes that impact the customer's supply chain performance.
  • Identify opportunities for account growth by analyzing customer data and suggesting additional services or optimization strategies.
  • Collaborate with operations and customer support teams to resolve any issues related to order fulfillment, delays, transportation, or warehousing discrepancies.
  • Prepare and present logistics performance reports, including key performance indicators (KPIs) such as on-time delivery, order accuracy, and shipping costs.
  • Serve as the voice of the customer within the company, advocating for their needs and ensuring they are heard in internal decision-making.
  • Bachelor's degree in Supply Chain Management, Business, Logistics, or a related field.
  • 3-5 years of experience in customer success, account management, or operations in a logistics, supply chain, or 3PL environment.
  • Strong understanding of logistics operations, including transportation, warehousing, and supply chain management.
  • Excellent communication and relationship-building skills.
  • Ability to analyze data and generate actionable insights for process improvements.
  • Experience with logistics management software, TMS (Transportation Management Systems), or WMS (Warehouse Management Systems) is a plus.
  • Strong organizational skills with the ability to multitask and manage multiple client accounts.
  • Proficiency with CRM, client messaging or chat software (we use Intercom).
  • Experience with logistics management software, TMS (Transportation Management Systems), or WMS (Warehouse Management Systems).
  • Competitive salary ranging from $65,000 to $80,000 per year.
  • Full-time employment with an 8-hour shift schedule, Monday to Friday.
  • Overtime opportunities and weekends as needed.
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