Customer Success Manager
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About The Position
Firefly's Cloud Infrastructure Automation Platform enables organizations to automate, manage, and govern their entire cloud footprint with IaC. Agile and efficient cloud practitioners use Firefly for its AI-assisted remediations, streamlined IaC orchestration, and a unified system of record for Cloud Asset Management. With Firefly, Platform and DevOps teams can finally uncomplicate their cloud, while accelerating cloud innovation and maintaining security and performance at scale. We are looking for a Customer Success Manager who'll build relationships with our customers, make sure they see the value of Firefly's product and be an internal advocate. As a Customer Success Manager, you'll provide ongoing support to our clients in North America and LATAM and network with them. You should be able to contribute to building relationships, implementing new ideas that will increase your business' revenue potentials and minimize churn rates. You will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.
