Customer Success Manager

Entyre Inc • Arlington, VA

97d

About The Position

Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. We are seeking driven, motivated candidates that are excited to join a fast-paced environment. The candidate must live within reasonable commuting distance of Arlington, VA.

Requirements

• Bachelor’s degree required.
• 1–3 years of leadership experience in Customer/Client Success, Account Management, or a related client-facing function (startup experience is a plus).
• Proven ability to lead and mentor in a high-growth setting.
• Curious and driven to understand customer lifecycle management and retention.
• Operational mindset that will leverage tech for analysis, reporting, and automation in workflows.
• Strong proficiency with CRM systems (HubSpot preferred).
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Oversee a team of six (6) Customer Success Specialists, including hiring, onboarding, training, 1:1s, and coaching.
• Hold the team to high standards of customer engagement and service excellence.
• Partner with Sales, Clinical, and Data Analytic teams to streamline communication and prioritize high-quality customer support.
• Monitor team and individual performance goals (i.e. KPIs), ensuring alignment with company-wide objectives.
• Utilize HubSpot to manage customer data, create templates and workflows, and maintain accurate documentation.
• Identify bottlenecks, explore automations, and implement process improvements to scale operations.
• Own and track customer success metrics, analyzing and presenting progress to the General Manager (GM).
• Develop and maintain reporting dashboards to provide visibility into customer success performance and business impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees