Customer Success Manager
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About The Position
At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve. We started in 2012 with a passion for data, business, and getting things done. We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. As New England’s Data Resource, we are a small company constantly evolving to keep up with changing landscapes in the data world. The Customer Success Manager will be responsible for interfacing directly with customers, ensuring overall satisfaction, and a timely resolution to requests and issues. They will develop and implement a comprehensive content strategy that aligns with platform adoption and will be tasked with creating a library of scalable, high-quality content (guides, tutorials, videos, webinars) tailored to various customer segments and use cases. In addition, they will work closely with the product team to stay informed about platform updates and changes, ensure content remains up-to-date and new features are being explored and utilized across the customer base. The Customer Success Manager will work to foster communities across our customer base and connect them together for a thriving user community. They will be self-motivated, organized, able to handle competing priorities, and be an effective communicator.
