Customer Success Manager
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About The Position
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! The Customer Success Manager (CSM) is a strategic, frontline role supporting a targeted portfolio of high-value T-Mobile for Business (TFB) customers. The CSM is accountable for enabling customers to improve the value of doing business with T-Mobile while realizing their desired outcomes. As an integral member of the account team, the CSM will focus on the adoption & utilization of T-Mobile products & services, will drive growth initiatives and build customer advocacy. The CSM will build and maintain strong relationships with all key partners within their assigned base. The CSM will possess a deep knowledge of their customers’ business requirements and will serve as a trusted advisor in building and implementing upon customer-specific success plans. The CSM will coordinate with cross-functional partners to proactively resolve critical business challenges, provide business insights, increase ease-of-doing-business, while driving top line revenue growth, retention, and renewals.
