Customer Success Manager
City Of Atlanta•Atlanta, GA
411d•$94,000 - $101,000
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About The Position
The Customer Success Manager plays a crucial role in aligning the City of Atlanta's goals with customer needs, focusing on enhancing customer loyalty, retention, and satisfaction. This position involves leading customer research projects, analyzing data to understand customer experiences, and ensuring that customers receive the necessary tools and support for their service requests. The role requires strong communication and leadership skills to collaborate with various departments and drive exceptional customer journeys across all platforms.
