Customer Success Manager
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About The Position
SearchStax is seeking a Commercial Customer Success Manager (CSM) to own a high-volume, low-touch book of business consisting of mid-market accounts. This role will be instrumental in driving adoption, mitigating churn, ensuring renewals, and identifying upsell opportunities for customers using our Managed Search product. In this role, you’ll work closely with technical champions, engineers, and IT stakeholders, ensuring that our customers maximize the value of our platform while reducing friction in search deployment, scaling, and optimization. If you have experience managing technical SaaS products and working with customers in cloud infrastructure, DevOps, data management, or search technologies (such as Solr, Elasticsearch, or MongoDB), we’d love to hear from you.
