Customer Success Manager
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About The Position
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Customer Success Manager (CSM) who is passionate about our customers; fostering relationships internally and creating effortless experiences. Customer Success Managers will own complex issue resolution, billing and problem analysis and act as the point of contact for a subset of accounts. Customer Success Managers conduct operational and service management business reviews and develop strategies to improve the customer's interaction with Zayo. We make it easy to do business with Zayo.
