Customer Success Manager

Cartwheel•Cambridge, MA

24d•$90,000 - $105,000•Remote

About The Position

As a Customer Success Manager, you will serve as the customer success manager and the day-to-day trusted partner to school districts in the Southeast, driving their success with Cartwheel and owning their renewal. You’ll serve as the quarterback between school staff and Cartwheel’s resources, ensure schools have an excellent experience collaborating with our team, and provide guidance on strategic, clinical, and operational questions as they arise. You will work with our sales team to develop a deep understanding of each of our partner districts’ needs and develop collaborative, lasting relationships with school leadership, staff, and colleagues. Partnering closely with a clinical lead, you will ensure our district partners are supported with their clinical consultative needs. As an early member of the School Success team, you will have an opportunity to contribute to the creation and iteration of the role as we grow. Role type: This is a W2, Full-Time, Salaried position Location: Remote, based in the Southeast (NC, SC, GA, FL, TN, TX), with in-person team retreats in Boston. Start date: Spring 2026

Requirements

5+ years of experience as a Customer Success Manager implementing and supporting education, education technology, or school based mental health programs.
2+ years of experience working in or around school systems, such as in a school-based clinician, administrator, special education teacher, or adjacent role.
Commitment to serving communities traditionally overlooked in the healthcare setting – uninsured and underinsured families, youth in foster care, English learners, etc.
Passion for our mission to tackle the youth mental health crisis!
Project Management: Excellent project management skills with the ability to coordinate across many stakeholders and prioritize tasks
Technically Savvy: Fluency in Google Suite (e.g. Sheets, Slides) and proven ability to quickly learn new tools and technology (e.g. Salesforce, Zoom, Asana)
Relationship Builder: Experience with building relationships across diverse stakeholders and influence without authority
Strong Communicator: Superb written and verbal communication skills
Entrepreneurial: Desire to work with a small, entrepreneurial team to build a new program
Organized thinker: Instinctively structures problems into logical components

Nice To Haves

Active license to deliver clinical care (LCSW, LICSW, LMHC, LCPC, PhD/PsyD) in the Southeast (NC, SC, GA, FL, TN, TX).
Clinical experience in the outpatient setting, with comfort managing clinical complexity and safety/risk.
Experience working with immigrant populations, rural communities, and/or military families

Responsibilities

Build relationships with and deliver an outstanding experience for Southeast school district leadership, school staff, and the families they serve.
Launch and maintain school district partnerships, promote trust in Cartwheel, and gain insight and feedback through regular communication and problem-solving with school and district leadership.
Deliver clinical guidance and coaching to school staff as questions arise (e.g., potential fit of a student referral to Cartwheel, input on how to respond to a student situation in the building, strategic advice on building a Multi-Tiered System of Support).
Provide Cartwheel leadership with an ongoing strategic view on districts you own, including strengths, opportunities, and risk areas.
Share feedback on our care model, technology, and operations with the school success leadership and serve as an active thought partner on how to improve our program.
Build, promote, and support strong collaboration and positive culture with Cartwheel’s clinical team.
Flexible travel to districts that need targeted support or attention, when necessary.