Customer Success Manager
About The Position
Scholarly is looking for a motivated and detail-oriented Customer Success Manager (CSM) to join our growing team. This is an ideal opportunity for someone who thrives in collaborative, fast-paced environments and is passionate about supporting customers in achieving long-term success. You will work closely with and report directly to our Head of Customer Success , supporting university administrators and faculty throughout their lifecycle with Scholarly. This includes onboarding new customers, providing ongoing support, managing relationships, and helping institutions effectively use our platform. You’ll play an important role in ensuring our customers feel confident and empowered—while learning from a seasoned team in a mission-oriented startup.
Requirements
- Bachelor’s degree required
- 3+ years of experience in a customer-facing role (e.g., support, onboarding, account management, or training), ideally in SaaS, EdTech, or higher education
- Strong written and verbal communication skills, with a friendly and professional demeanor
- Excellent organizational skills and attention to detail
- A proactive mindset with a willingness to learn and take initiative
- Aptitude for learning new technologies and explaining them to others; familiarity with SaaS platforms a plus
- Comfortable working with data in a variety of formats and supporting data integrations into software systems
Nice To Haves
- Experience in higher education, faculty affairs, or EdTech customer success is a plus
- Located in the Denver metro area
Responsibilities
- Support the onboarding and implementation process for new institutions
- Customize training plans and materials to meet institutional goals
- Assist with system configuration, data entry, and documentation
- Serve as a helpful and reliable point of contact for day-to-day questions
- Troubleshoot issues and collaborate with the broader team to resolve them
- Help customers navigate the platform and optimize their workflows
- Develop strong relationships with institutional partners
- Monitor usage and proactively surface opportunities to drive adoption
- Support customer retention and satisfaction through regular touchpoints
- Collect and document feedback to inform product improvements
- Participate in product testing and QA for customer-facing features
Benefits
- $70,000–$100,000 salary depending on experience
- Health, dental, and vision insurance
- Equity in a fast-growing startup
- Modern office environment with hybrid in-person office culture
- Supportive, collaborative, and inclusive team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
