Customer Success Manager - Automotive Rental Franchises

UVeye•New York, NY

6h•Onsite

About The Position

At UVeye, we are dedicated to revolutionizing vehicle safety and reliability globally through our pioneering, fully automated suite of vehicle inspection systems. Established in 2016, our core innovation is driven by advanced AI-centric technology, encompassing computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic alliances with major industry players like Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is deployed across manufacturing plants, dealerships, wholesale auctions, delivery fleets, and seaports. Our diverse global team of over 250 employees is committed to fostering a workplace that values diversity, collaboration, and excellence. We are seeking a Customer Success Manager, Rental Franchises, who will be instrumental in driving product adoption, operational efficiency, and demonstrable ROI for franchise and independent rental operators. In this capacity, you will act as a trusted advisor to local owners, franchise groups, and on-site teams, guiding them in integrating UVeye into their daily operations and maximizing the value derived from each vehicle scan. Your role involves cultivating enduring, value-driven relationships by understanding each location's business objectives, offering best practice consultations, and proactively identifying opportunities for optimization, expansion, and standardization across their network.

Requirements

3+ years in Customer Success, Account Management, or similar client-facing role, ideally in SaaS, automotive, mobility, or fleet environments.
3+ years of experience in the automotive or car rental space, with hands‑on exposure to daily operations (rental, loaner, fixed or variable ops, fleet management, or similar).
Proven experience managing a portfolio of accounts, balancing strategic stakeholders with high‑touch frontline support.
Strong consultative mindset and ability to translate operational challenges into concrete, data‑driven recommendations.
Comfortable working in a fast‑paced, high‑growth environment with changing priorities and ambitious targets.
Excellent organization, follow‑through, and attention to detail across multiple projects, locations, and stakeholders.
Technical aptitude, including familiarity with software platforms, dashboards/analytics, and CRM tools.
Solid understanding of car rental operations (check‑in/check‑out, damage documentation, fleet utilization, rate and revenue dynamics).
Willingness to travel up to ~60% to visit customer sites, support launches, and conduct on‑site training and business reviews.

Nice To Haves

Experience working with franchise and independent business owners, or multi‑location operators, is a strong plus.

Responsibilities

Train, coach, and enable franchise and independent rental locations on how to effectively use UVeye and embed it into their check‑in, check‑out, and damage documentation processes.
Consistently deliver and communicate ROI by consulting on operational improvements, revenue opportunities (damage recovery, tire and safety items), and labor efficiencies enabled by UVeye.
Build strong relationships with franchise owners, general managers, and on‑site leaders, becoming their go‑to partner for rental operations and UVeye best practices.
Proactively uncover business goals, pain points, and workflow gaps at each location and translate them into clear action plans that leverage UVeye and our integrations (e.g., rental management platforms such as TSD).
Analyze site and portfolio‑level performance (scan volume, utilization, damage capture, revenue impact, compliance with process) and use data to drive adoption, behavior change, and continuous improvement.
Manage a book of business spanning multiple franchise groups and independent locations, prioritizing your time and travel based on impact, risk, and growth potential.
Partner closely with Sales, Customer Success, Ops, Field Service, and Product to ensure smooth launches, solve operational issues, and advocate for customer rental needs.
Identify and manage opportunities for organic growth within your accounts, including additional UVeye systems, new locations, and adoption of new features and integrations.
Capture and share field insights to improve our playbooks, processes, and product roadmap for the rental vertical.