Customer Success Manager (Midwest)

Adelaide•Chicago, IL

111d•$106,250 - $118,750•Remote

About The Position

This position reports to a VP of Customer Success; it is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying. In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution. We’re seeking a candidate with 5+ years of experience in digital media, adtech, or advertising. This is a fully remote position available to candidates located in the Midwest (Chicago, IL preferred). Compensation: This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE). OTE Range: $106,250–$118,750 Performance-based incentives have the potential to exceed the stated OTE. What you'll learn An important part of our culture is continuing education and the sharing of ideas. We offer: A large network of investors and advisors for you to access that will help your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions Education budget to accelerate your team’s development Specifically, in this role, you will learn: Gain a deep understanding of attention metrics and media quality measurement Develop expertise in articulating Adelaide's value proposition to clients Enhance collaboration skills by working cross-functionally with Sales, Analytics, and Technical Account Management teams Master data visualization and storytelling techniques to provide actionable insights Navigate and contribute to a fast-paced, innovative start-up environment

Requirements

Bachelor’s degree required
3+ years of ad tech / relevant industry experience
Strong written and verbal communication skills
Proficiency in Microsoft Excel, Powerpoint
Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.) and DSPs (DV360, TTD, etc.)
Proven record of managing strategic accounts, fostering client relationships and revenue growth
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
A team-oriented approach with a growth mindset and enthusiasm for contributing in a fast-moving, high-impact environment

Responsibilities

Manage and nurture relationships with key clients, providing ongoing support and strategic insights
Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
Collaborate closely with Sales to strengthen client relationships and expand the portfolio
Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
Act as a product expert, guiding clients through Adelaide’s measurement data and insights
Coordinate with the Technical Account Management team to ensure seamless campaign setup
Support AdOps to facilitate smooth implementation and execution of campaigns