As a Customer Success Manager, you will be responsible for providing value to your customers through Zencity products. You will be our customers’ trusted advisor and main point of contact with Zencity, responsible for managing our customers’ lifecycle end-to-end, from the mapping of customers’ key needs and challenges, through driving the adoption of Zencity across multiple city stakeholders, and delivering value to customers on a regular basis. As a CSM you will work in partnership with an Account Manager, with your primary responsibility being driving adoption and value in support of commercial renewals and upsells which are managed by the Account Manager. You will be measured on quarterly revenue goals, alongside leading KPIs such as adoption, onboarding SLA, and satisfaction.