Future Opportunities - Customer Success - US

PagerDuty

3d•Hybrid

About The Position

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. Interested in being considered for future Customer Success Manager opportunities at PagerDuty? Connect with us here! At PagerDuty, our Customer Success Managers are trusted advisors who partner closely with our customers to help them achieve business outcomes and transform how they work in real time. We love connecting with passionate customer advocates who thrive on helping organizations unlock value, accelerate adoption, and bring innovation to life. Our Customer Success team is the heartbeat of our customer experience—empowering businesses across industries to operate efficiently, scale securely, and continually improve their customer engagement.

Requirements

Professionals who enjoy building trusted relationships with executive and operational stakeholders, guiding them through digital and organizational change.
Those with a strong understanding of B2B SaaS environments, who can align customer goals with strategic outcomes and business value.
Collaborative thinkers comfortable engaging cross-functionally with Sales, Product, and Expert Services to deliver seamless customer experiences.
Skilled communicators who excel in consultative conversations—influencing at all levels and facilitating meaningful, outcome-driven discussions.
Individuals who can translate complex technology concepts into actionable insights—helping customers realize ROI and drive growth through data-driven decisions.

Responsibilities

Act as a trusted advisor guiding customers through their digital transformation journey.
Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation.
Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals.
Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap.
Drive collaboration across internal teams to ensure customers experience maximum value and operational success.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs