Customer Success Manager

Tread • San Francisco, CA

1d • Onsite

About The Position

Customer Success at Tread Tread is launching a new Growth team to build long-term, high-impact partnerships with our customers. As an early member of this team, you’ll have the unique opportunity to shape our customer growth and engagement strategy . You will work across Product, Marketing, Sales, and Customer Operations to leverage a combination of hustle, grit, creativity and modern AI tooling to deliver customer outcomes. This role is perfect for someone who wants to operate at the intersection of high-growth strategy, cutting-edge tech, and real-world problem-solving. We grow through trusted partnership with our customers. Our Customer Success team will be analytical, strategic , and ready to manage high-impact relationships. If you love working hands-on and navigating both challenges and opportunities for growth, this role is for you!

Requirements

• Excitement to work in person, in office, in San Francisco
• Demonstrated ability as a doer, tinkerer, and experimenter , especially with new technologies and communication mediums
• 2+ years of experience thriving in high-paced, dynamic environments such as investment banking or startup experience is a plus
• A desire to merge new worlds of GenAI, LLMs, and agents, with old world construction and logistics industries (no prior experience required)
• A willingness to experiment with new technologies, eager to figure things out and use them to create engaging content and connect with customers in innovative ways
• A knack for problem-solving and navigating ambiguity
• Stellar project management skills : you can juggle customer relationships while keeping internal teams aligned
• A customer-first mindset: you turn challenges into opportunities and thrive on finding solutions

Responsibilities

• Strategic Impact : Identify and act on growth opportunities while maintaining strong customer partnerships
• Create & Refine Processes : Build and refine processes, tools, and strategies to manage customer relationships at scale 📈
• Be the Customer Advocate : You’ll be the voice of the customer, feeding insights directly into our product strategy and go-to-market plans.
• Drive Key Functions : Lead onboarding, implementation, and ongoing customer success efforts.
• Cross-Functional Collaboration : Work seamlessly across Product, Sales, and Marketing to ensure a cohesive customer journey

Benefits

• Work closely with a leadership team (VP Sales, CEO) to build out playbooks and capitalize on an archaic greenfield
• Massive, underserved market with urgent operational pain.
• Real product pull and measurable customer ROI.
• High ownership and direct influence on how we scale.
• Fast growth + career acceleration in a small, elite team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed