Customer Success Manager

NinjaOne-posted 3 days ago

Full-time • Mid Level

Hybrid • Oldsmar, FL

1,001-5,000 employees

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As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company . Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)

You will be responsible for growing your individual book of business within your portfolio of existing accounts
Proactively engage and reach out to your accounts on a regular basis
As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand the customer needs to present a solution that meets the customer requirements
Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Other duties as needed

You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
As customer advocate and product expert you excel at influencing and inspiring customers
Polished verbal and written communication skills
Resilient and calm, you are able to guide customers through issues and escalations
You have a proven track record in achieving and maintaining sales targets
You have extensive IT knowledge

Bachelor’s degree (preferred)
As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.

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