Customer Success Manager

Noble Hearts HR Consulting • Austin, TX

4d • Onsite

About The Position

Noble Hearts HR Consulting & Staffing is partnering with an innovative, AI-first SaaS company to hire a Customer Success Manager to support onboarding, adoption, and long-term customer success. This role is ideal for someone who thrives in startup environments, builds trusted relationships, and uses modern SaaS and AI-driven tools to deliver meaningful customer outcomes. This is not a passive support role. You will own and shape customer experiences across the full lifecycle, leveraging SaaS platforms and AI-driven insights from onboarding through long-term success. Environment & Experience This role operates within a fast-paced startup and SaaS environment where tools, workflows, and processes are continuously evolving. You will work closely with teams deploying AI-enabled solutions, requiring curiosity, adaptability, and sound judgment. Experience supporting SaaS platforms, AI-driven tools, CRMs, or scaling technology companies is strongly preferred. This Role Is Not for You If... If you're looking for: A well-documented playbook to follow from day one A role limited to ticket resolution or administrative tasks Incremental tweaks to processes that someone else fully designed Outdated, static tools and unchanging workflows ...this role will likely be frustrating. This Role Is for You If... You thrive on: Building strong, trusted customer relationships through proactive communication Operating comfortably in startup and SaaS environments where ambiguity is part of the work Solving problems independently without being told exactly what to do Using modern SaaS platforms and AI-driven tools to improve customer outcomes Acting as both a strategic advisor and hands-on problem solver Continuously improving the customer experience through testing, learning, and iteration

Requirements

• 3+ years of experience in Customer Success, Account Management, or SaaS environments
• Strong communication, presentation, and relationship-management skills
• Experience working with SaaS platforms, CRMs, and customer engagement tools
• Highly organized, proactive, and comfortable in a fast-paced, evolving environment
• Must live in or be willing to relocate to the Austin, TX area
• In-office role; proximity to the office is strongly preferred

Nice To Haves

• Experience supporting SaaS platforms, AI-driven tools, CRMs, or scaling technology companies is strongly preferred.

Responsibilities

• Lead customer onboarding, enablement, and adoption initiatives
• Build strong, trusted relationships with customers through proactive engagement
• Conduct customer trainings, check-ins, and business reviews
• Monitor customer health metrics, usage data, and key performance indicators (KPIs)
• Identify risks and opportunities within customer accounts and act early
• Partner cross-functionally with Sales, Product, and Support teams
• Contribute to the evolution of customer success processes in a growing SaaS organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed