Customer Success Manager- HelloData

Grace Hill

1d•$68,000•Remote

About The Position

Grace Hill is seeking a high-impact, growth-oriented Customer Success Manager (CSM) to support our HelloData product by helping drive customer adoption, retention, and expansion in a fast-paced SaaS environment. This role blends hands-on account ownership, strategic relationship management, and data-driven customer guidance. You will serve as a trusted advisor to our customers, ensuring they realize value quickly, grow with our platform, and renew with confidence. This is an outcome-driven role for someone who thrives in scale-mode, enjoys building processes as they go, and wants to make a visible impact on revenue growth and customer satisfaction.

Requirements

2–5+ years of experience in Customer Success, Account Management, or a similar client-facing role (SaaS or tech preferred).
Real estate industry experience is required.
Proven ability to manage multiple accounts in a fast-paced, high-growth environment.
Strong commercial mindset with experience driving renewals, expansion, or revenue growth.
Excellent communication, presentation, and relationship-building skills.
Strong problem-solving and analytical abilities with a data-driven approach.
Comfortable working cross-functionally and navigating evolving processes.
Experience with CRM and CS tools (e.g., HubSpot, Intercom, Salesforce, Gainsight, ChurnZero, etc.).
Organized, self-motivated, and able to manage priorities independently.
Bachelor’s degree preferred or equivalent practical experience.
Willingness to travel up to ~30% as needed.

Nice To Haves

Property management experience is strongly preferred, but candidates with other real estate experience (multifamily, commercial, proptech, brokerage, development, etc.) will also be considered.

Responsibilities

Guide customers through onboarding and implementation in partnership with internal teams.
Educate customers on product features and best practices to drive adoption and value realization.
Lead ongoing success motions to ensure customers see value early and often.
Own a book of business across mid-market and/or enterprise customers.
Build strong, long-term relationships with key stakeholders and act as a trusted advisor.
Monitor customer health, proactively manage risk, and prevent churn.
Lead renewal conversations and ensure a seamless renewal process.
Identify and drive upsell and expansion opportunities in partnership with Sales.
Proactively align HelloData’s solutions to customer goals and business outcomes.
Consistently hit or exceed targets for retention, expansion, and customer satisfaction.
Work cross-functionally with Product, Sales, Support, and Marketing to improve the customer experience.
Advocate for customer needs and provide feedback to help shape product improvements.
Contribute to building scalable customer success processes as HelloData grows.
Analyze customer data to track performance, usage, and ROI.
Deliver regular success reviews and actionable insights to customers.
Maintain accurate records of customer activity, health, and engagement in CRM and CS tools.