Customer Success Manager

PDQ•South Salt Lake, UT

1d•Hybrid

About The Position

PDQ is looking for a bold, customer-driven problem solver to join our high-performing pooled customer success team. As a CSM, you’ll work across a dynamic book of accounts, delivering proactive guidance, driving product expansion, and securing renewals—while making life easier for the IT heroes we serve. You will serve as a customer advocate and seller across many accounts covered in our pooled model and interact with them at various points in their customer journey. We take pride in working smart, collaborating candidly, and owning outcomes.

Requirements

2+ years of SaaS/B2B sales experience
Ownership: You take responsibility for projects, drive results, and deliver on commitments
Honesty: You demonstrate integrity, transparency, and ethical behavior in all interactions
Collaboration: You work effectively with cross-functional teams and foster a culture of teamwork
Improvement: You continuously seek opportunities for growth, innovation, and personal development
Experience assisting with or leading with customer demonstrations and contract negotiations
We rely on Salesforce, Slack, and Microsoft Office to stay connected and informed, but it’s your critical thinking and proactive communication that will drive success
Natural curiosity and proactivity – you have a desire to learn as much as you can about PDQ products and how they can provide added value to sysadmins
Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
Ability to demonstrate skilled discovery leading to uncovering customer opportunity
Excellent pipeline hygiene and attention to detail
Excellent interpersonal skillset, particularly with the ability to build authentic business relationships
Strong focus on goal attainment and consistently driving towards achieving and exceeding targets

Responsibilities

Drive renewal strategy and execution across a shared customer book
Identify usage trends and lead early interventions when risk is detected
Recommend and coordinate cross-product expansions that solve customer pain points
Capture voice-of-the-customer insights to influence product roadmap and strategy
Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience

Benefits

4-Day Work Week
Equity
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)

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