Customer Success Manager at Plain

Jack & Jill/External ATS • San Fransisco, CA

12d • Hybrid

About The Position

As a Customer Success Manager at Plain, you'll drive customer success from onboarding to expansion, directly shaping our product. This hybrid role involves working closely with customers, product, and sales, using Plain's own platform to power high-quality interactions. Your insights will directly influence our product roadmap, ensuring customers love and grow with us.

Requirements

• Minimum of 2 years of experience in a Customer Success or post-sales role.
• Demonstrated success within an early-stage B2B SaaS company environment.
• A genuine passion for customer advocacy and helping users maximize product value.

Responsibilities

• Own the complete onboarding journey for a portfolio of customers, fostering early relationships and driving product adoption.
• Manage renewals and identify expansion opportunities, collaborating with sales and product to drive upsell conversations.
• Act as the primary advocate for customer needs, gathering feedback and influencing product development priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed