Customer Success Manager

Defense Holdings, Inc. • Manassas Park, VA

1d • Hybrid

About The Position

Defense Holdings, Inc. (DHi) is seeking a proactive and customer-focused Customer Success Manager to manage client relationships and ensure the successful implementation and ongoing support of company solutions.
The Customer Success Manager will serve as a key point of contact for customers, helping ensure that services and products are delivered effectively while maintaining high levels of customer satisfaction.

Requirements

• Bachelor’s degree in Business, Communications, or related field.
• 3–5 years experience in customer success, account management, or client services.
• Strong communication and relationship management skills.
• Proficiency in CRM systems and client management tools.

Nice To Haves

• Experience working with government or enterprise clients.
• Background supporting technology or engineering solutions.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong relationships with government and commercial clients.
• Address client questions, issues, and service requests in a timely manner.
• Coordinate with internal teams to resolve customer concerns.
• Assist clients with product implementation and service onboarding.
• Ensure project deliverables are met and aligned with client expectations.
• Identify opportunities to expand services within existing accounts.
• Support contract renewals and client retention initiatives.

Benefits

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level