Customer Success Manager (San Diego/Los Angeles)
About The Position
Your role: Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem. Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders. Ensuring customers achieve full adoption and optimization of the complete monitoring solution—covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components. Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account. Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, and transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption. Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.
Requirements
- 5+ years of experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar.
- Hospital healthcare or med device industry experience is required.
- Strong executive influence and cross-functional leadership.
- Knowledge of tools such as Salesforce to evaluate, manage and present KPIs out to leadership.
- A deep understanding of hospital networks and workflows.
- You’re an excellent written and verbal communicator, with proficiency in developing presentations and reports.
- You have a bachelor's or master’s degree in business administration, Customer Relationship Management (or equivalent) or 9 + years in a similar role.
- US work authorization is a precondition of employment.
- For this position, you must reside in or within commuting distance to San Diego or Los Angeles, CA.
Nice To Haves
- Hospital patient monitoring knowledge is highly preferred.
- A current Gainsight certification is a plus.
Responsibilities
- Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem.
- Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders.
- Ensuring customers achieve full adoption and optimization of the complete monitoring solution—covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.
- Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account.
- Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, and transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption.
- Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.
Benefits
- Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
