Customer Success Manager

Contruent LLC • Naperville, IL

14d

About The Position

The Contruent Customer Success Manager (CSM) position is a high visibility individual contributor role whose core competencies include excellent communication skills, experiences in program governance, and the ability to facilitate Executive Business Reviews, as well as exceptional customer relationship management skills. The CSM serves as a leading contributor and valued team member who provides direction, mentoring and thought leadership to our customers.

The Contruent Customer Success Team’s mission is to drive successful engagements through the proactive management of all facets of the customers SaaS lifecycle from onboarding to renewal.

Requirements

• 5+ years implementing and/or managing SaaS applications
• 5+ years of technical/professional experience with project controls or project management applications as a power user and/or implementor is a plus
• Proven experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance
• Strong executive communication skills and presence
• Bachelors degree in Business or other related degree and/or equivalent years of experience
• Ability to travel up to 20%

Nice To Haves

• PMP and/or Risk Management Certification(s) preferred

Responsibilities

• Develop long-term partnerships with customers to ensure they become and remain successful through the realization of value.
• Achieve a high level of customer satisfaction by advising on application and implementation best practices and providing product adoption and release guidance while serving as a liaison between customers and Contruent’s internal team.
• Identify product expansion opportunities through development of adoption strategies and establishment of key business objectives and performance indicators that align to the customers goals.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level