Customer Success Manager

Smartly•New York, NY

16h•$75,000 - $100,000•Hybrid

About The Position

Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation. In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes. As a Customer Success Manager at Smartly.io you will... Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice Build and foster strong relationships with customers as well as partners like Facebook and Pinterest Be the voice of customers to inform our sales process and product roadmap Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives

Requirements

Possess 5+ years of relevant experience in a customer success or similar customer-facing function
Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
Have a results-driven mentality, with a bias for action and collaboration
Are able to explain complex concepts clearly and translate data into insights
Have self-driven, entrepreneurial spirit
Have strong spoken and written communication skills
Are able and willing to travel for meetings, conferences and industry events (when possible)

Responsibilities

Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
Be the voice of customers to inform our sales process and product roadmap
Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives