Customer Success Manager
About The Position
Hiring a full-stack engineer to join our team and focused on product engineering and shipping new features Things you'll be working on Owning a portfolio of high-value Replo customers from onboarding through renewal and expansion is the core of this role. Real examples include — Leading end-to-end onboarding for new customers, including technical setup, first builds, and launch readiness Working hands-on with customers to build pages, flows, and experiments in Replo that drive real revenue Acting as the primary point of contact for strategy, execution, and problem-solving Identifying expansion opportunities — additional projects, higher tiers, services, or usage-based upsells — and executing them naturally through value delivery Translating customer feedback into clear product insights for the internal team Helping customers adopt new features, workflows, and best practices as Replo evolves Managing renewals by ensuring customers clearly understand and feel the ROI they’re getting Looking for someone who Can be in office 3–4 days/week in San Francisco Has experience managing high-value customer relationships (B2B SaaS, agencies, or ecommerce tooling) Is comfortable being hands-on — building, troubleshooting, and jumping into the product with customers Has worked with customers who expect speed, clarity, and results Can operate independently without heavy product or design support Is ALWAYS MOVING. We don’t over-process accounts at Replo Has strong written and verbal communication skills Thinks in terms of outcomes, not feature usage Is comfortable with ambiguity and defining the right path forward for each customer Has been burned by poor onboarding or weak account ownership before — and has strong opinions about how it should be done better Bonus points if you Have experience working with ecommerce brands, Shopify, or CRO teams Have worked at an early-stage (Series A or earlier) startup Have experience upselling, expanding, or renewing contracts based on delivered value Are technically curious and comfortable working alongside engineers and designers Have an eye for design or past experience with tools like Figma, Webflow, or page builders Have built things for customers directly, not just managed timelines Care deeply about customer trust and long-term relationships
Requirements
- Can be in office 3–4 days/week in San Francisco
- Has experience managing high-value customer relationships (B2B SaaS, agencies, or ecommerce tooling)
- Is comfortable being hands-on — building, troubleshooting, and jumping into the product with customers
- Has worked with customers who expect speed, clarity, and results
- Can operate independently without heavy product or design support
- Is ALWAYS MOVING. We don’t over-process accounts at Replo
- Has strong written and verbal communication skills
- Thinks in terms of outcomes, not feature usage
- Is comfortable with ambiguity and defining the right path forward for each customer
- Has been burned by poor onboarding or weak account ownership before — and has strong opinions about how it should be done better
Nice To Haves
- Have experience working with ecommerce brands, Shopify, or CRO teams
- Have worked at an early-stage (Series A or earlier) startup
- Have experience upselling, expanding, or renewing contracts based on delivered value
- Are technically curious and comfortable working alongside engineers and designers
- Have an eye for design or past experience with tools like Figma, Webflow, or page builders
- Have built things for customers directly, not just managed timelines
- Care deeply about customer trust and long-term relationships
Responsibilities
- Owning a portfolio of high-value Replo customers from onboarding through renewal and expansion
- Leading end-to-end onboarding for new customers, including technical setup, first builds, and launch readiness
- Working hands-on with customers to build pages, flows, and experiments in Replo that drive real revenue
- Acting as the primary point of contact for strategy, execution, and problem-solving
- Identifying expansion opportunities — additional projects, higher tiers, services, or usage-based upsells — and executing them naturally through value delivery
- Translating customer feedback into clear product insights for the internal team
- Helping customers adopt new features, workflows, and best practices as Replo evolves
- Managing renewals by ensuring customers clearly understand and feel the ROI they’re getting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
