Customer Success Manager

KCF Technologies•State College, PA

9d•Remote

About The Position

Are you a proactive, confident, self-starter that thrives in competitive situations? Are you determined, impatient, and persistent in conquering your goals and objectives? Are you charismatic and intuitive, with a knack for reading people and situations effectively? If this is you, then we encourage you to consider the Customer Success Manager opportunity with KCF Technologies. The Customer Success Manager can be located anywhere within the United States, with our work from home, work from anywhere model. As a Customer Success Manager, you’ll focus on strengthening customer relationships for our strategic enterprise level customers, ensuring alignment at the executive level and driving adoption across multiple sites. You’ll act as a trusted advisor by proactively engaging champions, delivering clear value, and collaborating on future roadmap plans. Daily responsibilities include monitoring customer health, updating success plans, and managing business reviews and renewals, while balancing long-term strategic initiatives with urgent needs. Success in this role requires grit and drive - meaning the energy and determination to own tasks, follow through on commitments, and push through challenges to deliver results - along with the ability to align internal teams to achieve customer outcomes. This is starting to sound like your next challenge, right? Read on for more info!

Requirements

Ability to travel 25%
Able, willing, and excited to visit and maneuver through large industrial plants
3 plus years preferred in a role that reflects a cross-section of technical, sales, and field experience or other relevant experience in SaaS or similar industries
Strong empathy for customers and passion for revenue and growth
Ability to work in a team environment to continuously improve results
Hands-on experience with technology products for use by external customers
Demonstrated ability to communicate, present, and effectively influence at all levels
Adept in storytelling, negotiation, and presentation skills
Strong data analytics, reporting, and dashboard creation

Responsibilities

Communicate directly with customers to ensure they are receiving the tools and support needed to achieve their goals
Manage renewals for assigned customer portfolio
Manage onboarding of new customers
Coordinate resources to ensure contract deliverables are met
Develop an in-depth understanding of the customer’s needs
Be the voice of the customer, advocating for their needs
Set the customer success strategy and collaborate across the organization to ensure continual alignment between sales, technical, engineering, support and field teams
Responsible for tracking customer satisfaction
Track & communicating success metrics and value generation as defined in SOW
Host periodic business reviews with customers
Drive product adoption and autonomy through coaching and training
Embrace the culture of data driven decision making
Other duties as assigned by the supervisor and other KCF leadership staff

Benefits

100% company-paid Medical, Dental, Vision, Disability, and Life Insurance premiums
Health Savings Account with generous employer contributions
Flexible work model for most positions, “work from home, work from anywhere”
Competitive compensation & bonus opportunities
Four weeks Paid Time Off; Paid Holidays + "Flex" Holiday
401(k) with company match
Monthly cell phone and internet stipend
$500 annual wellness reimbursement
Learning culture committed to growth and continuous development

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