Customer Success Manager
About The Position
Most restaurants make decisions the same way they did fifty years ago - using gut instincts and best guesses. At Bikky, we’re giving restaurants the tools they need to make data driven decisions, fundamentally changing how they operate their businesses. As a Customer Success Manager, you’ll be at the forefront of supporting restaurants to make more informed decisions. Your mandate is simple - help our customers build stronger businesses using data. But getting there is anything but straightforward. You’ll need to play the role of consultant, educator, and data analyst - sometimes all in the same conversation. You’ll be asked to think deeply about our customers' unique challenges and find the ideal strategy to unlock their adoption of Bikky. While you do it, you’ll have the opportunity to learn the insides of a trillion dollar industry that touches everyone in America. Beyond your day-to-day, you’ll be the voice of our customers internally, giving you the opportunity to influence product direction and company strategy.
Requirements
- 2+ years working in a customer, business, or client facing role.
- Experience reasoning about businesses, or a clear curiosity about how businesses operate.
- Proven success working with ambiguity and taking ownership beyond your core role.
- Demonstrated analytical skills.
- A love of working directly with customers.
Responsibilities
- Run a workshop with a customer’s marketing leader to help structure their team’s goals.
- Train an operations team on using data to evaluate culinary changes.
- Work with C-suite executives to build the organizational culture necessary to support data-driven experimentation.
- Perform an analysis in Bikky to help a brand understand why their sales are changing.
- Run an onboarding session for a new customer, training them on Bikky and analytical skills.
Benefits
- $100,000 - $160,000 annual salary. The salary band reflects multiple career levels internally, which will be narrowed during the interview process.
- Generous equity compensation
- Top tier (for stage) healthcare, including medical, vision, and dental with 100% employer coverage.
- Ability to participate in a 401k.
- Bikky offers a hybrid working environment. For candidates in New York City, we have an office where the team works 3-4 days per week.
- Flexible vacation policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
