Customer Success Manager - NAM 2026

Dolead • Cambridge, MA

8h • Hybrid

About The Position

At Dolead, we align marketing, sales, and data to turn media investment into real pipeline. In short: we launch paid campaigns faster, integrate data with confidence, and deliver sales-ready leads at a fixed cost.
We already support 200 clients across 15 countries with a team of 70+ experts from 13 nationalities, split between our offices in Paris, Boston... and we keep growing !
In Boston, we work in a hybrid model (3 days/week in the office) to combine the best of both worlds: flexibility and collaboration. Our obsession: making performance marketing measurable, every single week, for our clients.
👉 We’re now looking for a Customer Success Manager to own client relationships, unlock growth opportunities, and help our partners accelerate their success.

Requirements

• You already have strong experience in Customer Success or Account Management (4+ years), with a track record of growing accounts and managing renewals.
• You enjoy building relationships, driving revenue, and making an impact.
• Native-level English.

Nice To Haves

• Experience in digital advertising and/or home improvement services.
• Ease with numbers — bonus if you’ve worked with Looker or Tableau.
• Confidence presenting and leading conversations with clients.
• A self-starter mindset: proactive, motivated, and solution-oriented.
• Comfort in a fast-paced, international environment.

Responsibilities

• Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs.
• Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities.
• Design and execute account plans aligned with client objectives, tracking results and ensuring impact.
• Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets.
• Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback.
• Negotiate and close deals that support client goals while aligning with Dolead’s policies and process.
• Track and report on performance, using insights to adjust strategies and continuously improve.
• Resolve issues quickly and provide proactive support to keep clients satisfied and successful.
• Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients.

Benefits

• Transportation costs: reimbursement up to $100/month
• Healthcare (AETNA) individual & family - medical, dental, and vision plan & retirement Plan (401K)
• Holidays: Flexible vacation time to promote a healthy work-life balance
• Flexible remote policy: up to 2-4 days/week (if you’re based in the Greater Boston area)
• Diverse & multicultural environment: +13 nationalities represented
• Culture: Fun company and team events because we play just as hard as we work
• Office: Located in the Boston area (Cambridge)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees