Customer Success Manager

Kornit Digital-posted 2 days ago
$90,000 - $110,000/Yr
Full-time • Mid Level
New York, NY
501-1,000 employees
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As a Customer Success Manager, you will partner cross-functionally to drive customer retention, satisfaction, and proactive escalation management. You will enable customers to realize maximum value from Kornit’s products and services while owning the overall customer relationship. In this role, you will collaborate closely with internal teams to resolve issues and manage escalations, serving as a trusted customer advocate and ensuring a clear understanding of Kornit’s products, services, and contractual commitments.

  • Supports sales growth, relationship management, internal and external communication.
  • Ensure customer adherence with Kornit maintenance guidelines to optimize system performance
  • Help customers fully leverage their Kornit products and services and understand their ROI through strategies that reveal customer business challenges and objectives.
  • Presents executive summaries to Senior leaders.
  • Accountable for project management and execution of customer and Kornit business initiatives.
  • Responsible for maintenance of routine status reports and process documentation in internal knowledge management sites such as Salesforce and Priority.
  • Partners cross-functionally to create data-based monitoring tools that drive appropriate proactive customer outreach.
  • Organizes and leads contract renewal strategy with key internal stakeholders in anticipation of renewal date.
  • Identifies and categorizes retention/churn risk and leads campaigns to ensure customer renewal.
  • Through routine customer communications, proactively identifies potential issues and works to lead cross-functional efforts to mitigate issues and risks by implementing solutions with a sense of urgency.
  • Conduct personal visits with key customer contacts and engage in relationship building, goal setting and Business Review.
  • 3-5 years of related experience; customer support, mission-critical services, manufacturing environment.
  • Bachelor’s degree
  • Ability to work cross-functionally in a productive and collaborative manner to achieve defined objectives.
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills and attention to detail.
  • Strong computer skills, with a proficient knowledge of Microsoft Office products.
  • Familiarity with customer relations management software applications (Salesforce).
  • Demonstrated ability to engage with customer management and key decision makers in a positive and collaborative manner.
  • Travel can be up to 50%.
  • Technical Support experience preferred.
  • Spanish speaker preferred.
  • medical, dental, and life insurance
  • Investment Savings Plan (401K) with employer matching
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