Customer Success Manager

Enigma•New York, NY

49d•$150,000 - $175,000

About The Position

At Enigma, we believe that the future of the small business economy is driven by data. Enigma provides the most comprehensive data about the identity and financial health of nearly every small business in the country. Our customers use our unique product to make smarter credit-related decisions and to better serve their small business customers. As we continue to scale our customer base, we are seeking a senior Customer Success Manager with strong client-facing experience and an analytical mindset to drive successful outcomes with our key customer accounts. As a Customer Success Manager, you will own customer relationships, guide strategic initiatives, and drive business outcomes. You'll partner closely with Product, Sales, and Engineering teams to ensure Enigma delivers constant and unmatched value to our customers.

Requirements

Has 3-4 years of experience at a top-tier consulting firm or financial services company
Is adept at managing complex client engagements and driving measurable outcomes
Has strong analytical and problem-solving skills with the ability to structure ambiguous problems, develop strategies and orchestrate the execution of them
Is familiar with Python and SQL and can analyze data in a business context
Excellent written and verbal and has experience presenting to C-level executives
Has experience navigating complex organizational structures and building relationships across all levels
Is driven by customer empathy, analytical rigor, and strategic thinking

Nice To Haves

Have experience in financial services, fintech, payments, or data/SaaS industries
Have prior exposure to data products, APIs, business intelligence tools, or machine learning concepts
Hold a technical degree (Engineering, Mathematics, Statistics, Computer Science) or MBA

Responsibilities

Owns the ultimate success of their accounts, both retention and expansion opportunities
Develops trusted advisor relationships with C-suite stakeholders and applies structured problem-solving frameworks to identify high-impact opportunities
Designs and executes customer success plans, leads complex implementations, and guides customers on embedding Enigma data into their workflows
Partners cross-functionally to gather customer feedback and inform product roadmap and go-to-market strategy

Benefits

All of our compensation packages include equity because we believe 100% of Enigma employees should have the option to purchase ownership in the company and benefit from the value we’re creating together.

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