Customer Success Manager

Global-e • New York, NY

5h

About The Position

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth, making international selling as simple as domestic selling for hundreds of retailers and brands worldwide. The company is seeking a Client Success Manager to ensure the long-term success of its clients in North America. This role is responsible for achieving sales retention and revenue growth, as well as increasing conversion and enhancing customer satisfaction as set forth by management. The Client Success Manager will develop long-term relationships with a portfolio of assigned clients, connecting with key business executives and stakeholders. They will provide clients with strategic insights based on their performances and market data trends, and liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients’ needs.

Requirements

• Bachelor’s Degree preferred
• 2+ years’ experience
• Strong analytical skills
• Strong business and financial experience
• Ability to work effectively as part of a team and independently
• Ability to effectively solve problems
• Creative and able to adapt quickly to change
• Strong written and verbal communication skills
• Strong organization and time management
• Proven abilities to manage multiple accounts at a time
• Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
• Proven track record of exceeding expectations
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

Nice To Haves

• MBA an advantage

Responsibilities

• Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction results
• Develop a trusted advisor relationship with key accounts, mainly with C-levels
• Manage analytics and reporting to provide more visibility into international business performances and growth opportunities to
• Improve eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
• Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
• Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
• Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
• Monitor the execution of the account plan and take corrective actions as needed
• Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees