Customer Success Manager, Battle Road

Onebrief

5d•Onsite

About The Position

At Battle Road, we’re building the next generation of military modeling and simulation technology through AtomEngine, our modern, game-engine-based platform. We are replacing decades-old legacy systems with a more accurate, flexible, and operationally relevant simulation environment. Our technology is already being used in major U.S. military training exercises and command environments. We are seeking a Customer Success Manager who wants their technical work to directly influence how military leaders train, plan, and make decisions. This is not a traditional customer success role. This is mission-facing engineering. As a Customer Success Manager, you operate at the intersection of customer engagement and mission execution. You will deploy into real-world military training environments, including Secret and air-gapped systems. You will support customers through demos, training, and live exercises. You may be standing in front of senior officers, facilitating sessions, fielding questions, and ensuring the platform performs under pressure. You are the last mile between cutting-edge simulation technology and the warfighter. If you take pride in how you show up, remain composed in challenging environments, and enjoy earning trust and building advocates, this role will challenge and reward you.

Requirements

3+ years of professional experience in a customer-facing role in a technical setting
Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environment
Direct experience working with customers face-to-face in real-world environments, understanding their needs then providing feedback directly to product and engineering teams
Ability to work in self-directed and effective in fast-moving, ambiguous environments
Prior military experience
Strong communication skills
Current Active Secret or Top Secret security clearance
Willingness and ability to travel up to 50% onsite to visit customers

Nice To Haves

Experience presenting or teaching technical concepts to large groups
Experience in modeling, simulation, game engines, or defense-related systems

Responsibilities

Lead customer demos, classes, and onsite events
Explain technical concepts clearly to non-technical audiences
Own customer-facing agendas, communications, events, surveys, and post-event follow-up
Engage constructively with officers, colonels, and generals to answer questions and build trust
Coordinate with other teammates to ensure technical support is delivered and timelines are met
Document customer needs, requests, risks, and opportunities, then route them appropriately
Maintain awareness of common customer issues and help prioritize them across docs, forums, and internal teams
Lead or support training sessions, workshops, and instructional blocks as adoption scales
Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
Travel up to 50% of the time to work directly in person with customers and users.