Terminal49 is looking for a Customer Success Manager (CSM) to own and grow key customer relationships while driving measurable outcomes across a portfolio of accounts. Customer Experience is central to how we win and retain customers. Logistics is fast-moving, complex, and full of exceptions, so our customers rely on us to help them stay ahead of issues and operate smoothly. This is a hands-on role for someone who is highly organized, detail-oriented, and a strong project manager. You’ll serve as the primary point of contact for customers of all sizes, partner closely with Support, Product, and Engineering, drive adoption, expansion, retention, and help build and improve the processes that scale great customer outcomes.