Partnerships Associate, Customer Success Manager

Level All • New York, NY

3h • $100,000 - $130,000

About The Position

Level All is looking for a highly driven and mission-focused Customer Success Manager (CSM) to join our Sales and Partnerships team. In this role, you will be responsible for onboarding signed clients onto the Level All platform and working with key partner stakeholders to generate student conversion and engagement, and partner excitement. You will report to our sales leadership team and play a critical role in growth of Level All. This is a temporary position for three months with the potential to become full-time regular employment (FTE).

Requirements

• 2+ years experience
• Ability to travel to schools for onboarding meetings, general touch points, and professional development support.
• Proven flexibility to learn and work with new technology and systems.
• An organized self-starter who can work independently as well as collaboratively with a team.
• Excellent verbal and written communication skills.
• Great attention to detail and time management skills.
• Outstanding interpersonal skills and ability to build lasting relationships with school counselors and school leadership.
• Passion for improving outcomes for high school students through education.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Work in education or an education-related organization as a high school educator, high school counselor, or college access counselor is preferred, but not required.
• Prior experience in Partner Success/ Partnerships role preferred, but not required.

Responsibilities

• Manage the entire school relationship from onboarding through regular email, phone, and onsite touch points to generate strong partner satisfaction.
• Serve as the primary point of contact for superintendents, principals, school counselors and other leaders at our partner organizations.
• Develop and track annual goals aligning with organizational mission, vision, and strategic plan, including analyzing partner data to monitor student and family participation.
• Provide product feedback, recommend future opportunities and continuous improvement across school partners.
• Identify opportunities for growth within the partner.
• Support the team in improving processes and systems for organization partners.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 51-100 employees