Customer Success Manager
About The Position
The Customer Success Manager (CSM) serves as the primary technical liaison between Kardex and our clients, with a focus on successful delivery, system performance, and lifecycle service engagement post-installation. This role emphasizes long-term customer satisfaction, proactive support, and operational alignment with Kardex's AutoStore-based solutions. Your tasks Serve as the ongoing technical point of contact for assigned customers following project handover. Build and maintain strong client relationships that focus on operational support, system reliability, and mutual success. Provide hands-on system knowledge to support issue resolution and performance optimization. Coordinate with Kardex service, product, and engineering teams to ensure prompt and accurate resolution of technical issues. Support software updates, performance audits, lifecycle planning, and system enhancement recommendations. Conduct site visits and performance reviews as needed to ensure service alignment and satisfaction. Ensure all client configurations, use cases, and service records are documented and updated. Deliver client-facing training and best-practice sessions tailored to their use of Kardex solutions. Partner with internal stakeholders to ensure customer feedback is captured and considered in product roadmaps. Support internal process improvements by sharing common client needs and gaps. Your profile Working with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.
Responsibilities
- Serve as the ongoing technical point of contact for assigned customers following project handover.
- Build and maintain strong client relationships that focus on operational support, system reliability, and mutual success.
- Provide hands-on system knowledge to support issue resolution and performance optimization.
- Coordinate with Kardex service, product, and engineering teams to ensure prompt and accurate resolution of technical issues.
- Support software updates, performance audits, lifecycle planning, and system enhancement recommendations.
- Conduct site visits and performance reviews as needed to ensure service alignment and satisfaction.
- Ensure all client configurations, use cases, and service records are documented and updated.
- Deliver client-facing training and best-practice sessions tailored to their use of Kardex solutions.
- Partner with internal stakeholders to ensure customer feedback is captured and considered in product roadmaps.
- Support internal process improvements by sharing common client needs and gaps.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
