Customer Success Manager

Bridgestone Americas • Wyoming, MI

36d • $62,400 - $96,700 • Remote

About The Position

We’re currently looking for a Customer Success Manager to join our team remotely. This role will be responsible for building relationships and proactively managing all aspects of assigned mid-market level accounts. This individual will resolve client issues in a timely and thorough manner. They will appropriately escalate issues to areas of the business and management as needed. Proactively identify account risks and drive churn reduction. Fully REMOTE role. Can be located anywhere within the US, but Pacific or Mountain Time Zone Preferred

Requirements

• Bachelor's degree preferred, but not required.
• Minimum of 2 years business to business account management experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience working with CRM software, Salesforce preferred.

Responsibilities

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
• Responsible for handling customer complaints by investigating problems and providing solutions.
• Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
• Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
• Drive strategic add-on and renewal business to Enterprise customers.
• Develop a long-lasting, trusted advisor relationship with assigned accounts.

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees