Customer Success Manager
CORA Group
5d•Remote
About The Position
Customer Success Manager Ineo - Jonas Software Remote USA About Ineo Ineo is a global leader in mobility management software, expense management, and tax solutions, supporting thousands of clients across industries and geographies. Position Summary The Customer Success Manager (CSM) is responsible for maximizing client satisfaction, retention, and value realization across Ineo’s suite of global mobility software products.
Requirements
- 3–7 years in Customer Success, Account Management, or client-facing software support.
- Experience training/supporting clients in workflow-based systems.
- Strong analytical and communication skills.
- Experience in global mobility, tax, payroll, or financial services.
Nice To Haves
- Knowledge of Zendesk, HubSpot, Jira.
- SaaS experience and process improvement mindset.
Responsibilities
- Own the end‑to‑end customer success lifecycle.
- Deliver role-based training sessions on Ineo Mobility Software.
- Act as the primary customer advocate.
- Monitor customer usage analytics and mitigate churn risks.
- Identify upsell/cross-sell opportunities.
- Contribute to customer journey mapping and KPI development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
