Customer Success Manager (Closing Folders)

iManage•Chicago, IL

5d•Hybrid

About The Position

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Customer Success Manager at iManage Means… You’re passionate about building meaningful relationships and helping people work smarter — and you’re ready to bring that energy to our Closing Folders team! In this role, you’ll be the bridge between our innovative product and the professionals who rely on it every day, driving awareness of new features and empowering users to get more done with greater ease and efficiency. As part of our team, you’ll shape best practices, spark creative ways to boost adoption, and influence how our technology evolves. At iManage, we thrive on curiosity, creativity, and a drive for excellence in an ever-changing environment. Here, you’ll make your mark, grow your skills, and have fun doing meaningful work with a team that values bold ideas and big impact.

Requirements

A Bachelor's degree in Communications, Information Systems, Business, Business Administration, or the equivalent.
Experience (4+ years) in a SaaS Customer Success capacity.
A passion for technology and learning the ins and outs of software applications.
Excellent presentation skills, and a strong demonstrated history of developing and managing client relationships.
The ability to travel for in-person meetings with customers and across our regional offices (i.e. Chicago/Toronto and internationally).

Nice To Haves

A Juris Doctor (JD) preferred but not required.
Experience working within a law firm, or with legal professionals in a training capacity.

Responsibilities

Managing the overall client relationship, including the mapping and development of their journey with the Closing Folders product.
Partnering with key customer contacts to develop internal marketing strategies, training and rollout plans.
Conducting webinars, product demonstrations and training to existing and prospective clients.
Creating account-based strategic action plans to identify expansion opportunities, increase product adoption, and introduce new features that meet client's needs.
Advocating for the customer’s business goals and point of view and ensuring the customer derives maximum value from their investment in Closing Folders.
Identifying expansion opportunities and leading outreach to new business groups to support the sales team’s efforts.

Benefits

Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
Own my career path with our internal development framework. Ask us more about this!
Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
Enjoy flexible work hours that empower me to balance personal time with professional commitments.
Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
Rewarding me with an annual performance-based bonus.
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
Having multiple company wellness days each year to prioritize mental health and well-being.
Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.