CEM

Amdocs•Plano, TX

3d•Hybrid

About The Position

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence Looking for customer success manager who will be an individual contributor to manage named accounts and has experience in payments industry What will your job look like? The Customer Success Manager will be an individual contributor on named accounts. Success Managers play a key role in building a culture of constant improvement in the world of agility, challenging the customer status quo, and finding ways to inject speed into processes to ensure customer value realization while fostering exceptional long-term relationships with the C-level customer. The ideal Customer Success Manager will possess both a long-term business /digital consulting background, enterprise knowledge and payment domain background that enables them to drive an engagement at the C-level as well as a short-term execution focus that ensures customer success. The role will work together with Sales and Solution Engineering teams to engage with customers, starting pre-sales, focusing on risk assessment, developing risk mitigation strategies, and bringing best practices to the customer to set them up for success. The success of this role means higher customer happiness, retention and expansion.

Requirements

Bachelor degree in a relevant professional track (engineering, computer sciences, mathematics), sophisticated degree is an advantage
Experienced professional with over 8+ years in digital consulting/business consulting in the financial services industry.
Able to articulate the importance and value of Governance to Business and IT executives.
A good understanding of enterprise architecture principles is strongly preferred.
Strong business acumen who can demonstrate working to the best industry standards and ensure that the Salesforce solution is aligned to the customers' business objectives.
Proven, successful track record of working with C-suite executives and other business decision-makers and ability to work at customer board level.
Proven result in taking a lead role in working with global enterprise companies that had the value realization at the front of the business drivers for the transition and implementation.
Experience applying information technology solutions to complex business challenges.
Proven, successful track record in helping enterprises transform their organizations, taking a lead role for overall success.
A confident communicator with an executive presence, able to clearly explain the program to non-technical and technical audiences.
Innovative problem solver and a digital champion, who can advise the customer on new solutions based on customer roadmap and long-term strategic goals.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Nice To Haves

Experience in payments industry is a PLUS

Responsibilities

Align with account team in pre-sales phase for a new and existing customer to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated.
Acts as a Trusted Advisor providing strategic guidance and a path to value to Customer Executive Leadership and internal account teams, demonstrating cross-functional collaboration.
Build a comprehensive success strategy that aligns with the customer initiatives and programs to accelerate speed to value.
Provide guidance & governance through implementation to ensure timely go live with a plan path to maximizing the customer potential. Delivery experience and change management are highly desired.
Grow and increase adoption of our strategic customers by increasing business value delivered through Industry Platform products.
Educate and train customers on our Industry Platform products, business roadmap and services to help accelerate their ability to succeed.
Establish relationships with key executives and decision-makers and participate in customers internal meetings to gain insights for recommending valuable and actionable solutions.
Influence the mindset of customers by challenging the status quo and constantly delivering.
Bring expertise and experience to ensure the right governance model to lead a digital change, ensure business value and objectives are created.
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customer's business needs.

Benefits

Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization!
Lead projects for market leading software solutions for the telecommunications industry.
Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies!
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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