Customer Success Manager

Avoca • New York, NY

41d • Onsite

About The Position

As a Customer Success Manager (CSM) at Avoca, you’ll partner closely with our Sales, Product, and Engineering teams to ensure customers successfully implement and scale Avoca’s AI solutions. You’ll act as the trusted advisor for home service companies adopting our platform—guiding them from onboarding through deployment, enabling them to achieve measurable business outcomes, and driving long-term success. This role is ideal for someone who thrives at the intersection of customer strategy and technical execution—you’ll design rollout plans, facilitate adoption, and ensure our customers realize the full value of Avoca.

Requirements

• 2–5 years of experience in startups working in customer success, implementation, or account management (or >4 years overall experience)
• Exceptional communicator with strong presentation and facilitation skills
• Analytical mindset with the ability to tie customer KPIs to business outcomes
• Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments
• Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously

Nice To Haves

• Experience in AI, SaaS, or enterprise software implementations is a strong plus

Responsibilities

• Serve as the primary point of contact and trusted advisor for customers, ensuring successful implementation and adoption
• Lead onboarding and rollout programs, tailoring approaches to customer goals and business models
• Conduct regular business reviews to align objectives, measure results, and uncover new opportunities for value creation
• Collaborate with Sales, Product, and Engineering to resolve technical challenges and optimize the customer experience
• Build and share best practices, playbooks, and success frameworks that scale across the customer base
• Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams
• Manage multiple customer engagements at once, balancing tactical execution with strategic guidance

Benefits

• At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed