Customer Success Manager

Blockaid•New York, NY

72d

About The Position

As one of the first hires on the Customer Success team, you'll work directly with our customers across the US and APAC. You'll guide them from onboarding to adoption, ensuring they integrate our platform smoothly, and more importantly, protect their users. This role is part solution architect, part trusted advisor, and part strategist. You’ll need to be technically confident, naturally curious, and capable of building strong relationships with both technical stakeholders and product-minded users. We’re looking for a builder. Someone with an owner's mentality who’s eager to shape what customer success looks like at Blockaid. Someone who understands that start-ups grow fast, and wants to grow with us.

Requirements

3+ years in a customer-facing, technical role—such as Customer Success, Solutions Engineering, Sales Engineering or Technical Account Management
Technical aptitude: you can understand how a product works, speak fluently about APIs and integrations, and get hands-on when needed
Experience (or genuine curiosity) in blockchain, crypto, or web3; having all three is a bonus, but we value quick, consistent learners just as much
Comfortable holding both technical and strategic conversations with product leaders, PMs, and technical counterparts
A natural relationship-builder with strong communication skills—empathetic, consultative, and trustworthy
Highly independent, resourceful, and action-oriented—especially important in a fast-moving, early-stage environment
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Responsibilities

Own the Relationship; Be the go-to person for your customers—deeply understand their needs, priorities, and technical setup, and ensure they’re always protected.
Lead Onboarding and Integration; Take new customers live quickly and effectively. Help them understand where our product and their environments meet.
Advise and Educate; Act as a blockchain-savvy guide for our customers. Run training sessions, demos, and proactive check-ins to ensure customers are making the most of our capabilities.
Be Technical, Not a Developer; You won’t be writing production code—but you’ll need to be able to read it, test API calls, and debug integration issues with your customers. Think “integrator level,” not “engineer.”
Be Proactive; Identify risks before they become problems. Bring a proactive mindset to customer health, product usage, and long-term success planning.
Collaborate Cross-Functionally; At Blockaid, the Product, Engineering and Customer Success organizations work hand in hand, it's one of our core tenets.

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