Customer Success Manager | Mid-Market

HiBob

1d•$80,000 - $115,000•Hybrid

About The Position

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as HiPages, Huel, Fulham FC, and VaynerMedia rely upon Bob to help them create the best work experiences for their people. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too! Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

Requirements

SaaS Account Management or CSM experience, owning a book of business with targets on net retention
Experience working in B2B (client-facing) role
A passion to learn the products’ functionality, and you’re tech-savvy
A desire to work in a fast-paced startup environment
A strong work ethic, integrity and desire to succeed
Executive project management skills and able to communicate effectively across the C-suite
Experience working with Salesforce & Web-based technologies

Nice To Haves

Experience with SFDC, Asana and/or ChurnZero - advantage
An HR or HRM background - advantage

Responsibilities

Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions.
Manage a portfolio of accounts with a focus on adoption and usage.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
Become a trusted advisor and ambassador of change in our customers’ workplace.
Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams.
Protect existing revenue streams, identify opportunities and risks.
Assess client health and develop strategies to mitigate churn.
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.

Benefits

Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match starting Day 1
$2,500 employee referral bonus
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits
Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Home office allowance to set up your ideal workspace
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual
Dog friendly office