Customer Success Manager - Hybrid, Clearwater, FL
About The Position
Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization. Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive. Become part of our winning team and help us create a world that works better. TeamViewer is looking for an experienced Customer Success Manager (CSM) to join our Customer Success team. You will act as a functional expert of the TeamViewer Tensor product portfolio. Manage and oversee the successful deployment to our customers and identify potential for further deployments.
Requirements
- 3+ years directly related experience delivering enterprise software solutions
- Degree in computer science, information systems, applied computer science, or similar education in an IT-related field
- Experience working in close customer collaboration, and the ability to effectively communicate at all levels
- Experience advocating for customers and the ability to foster and cultivate relationships with key customers
- Experience with managing projects and programs
- Ability to travel up to 20% to customers or TeamViewer office locations.
Responsibilities
- Coordinate project teams, constantly engage with assigned customers and identify potential for further deployments
- Specify requirements together with the customer and set up a project plan for the implementation of our Tensor solution
- Identify upselling potential with each of your customers
- Deliver training, product demonstrations, or troubleshooting sessions with customers as needed
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
- Open door policy, business casual dress code
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
