Customer Success Manager

Concert Health•Washington, DC

91d•$115,000 - $135,000•Remote

About The Position

The Customer Success Manager (CSM) is directly responsible for the successful launch, adoption, retention, and strategic growth of Concert Health’s partnership accounts. This leader will ensure our partners successfully implement and maximize the value of the Collaborative Care model. The CSM acts as the client's primary advisor, leveraging Concert Health's processes and toolkits to guide partners toward achieving their clinical and financial objectives. The ultimate goal is to build long-term, high-value relationships that make Collaborative Care the standard behavioral health pathway for our partners.

Requirements

BS/BA degree in healthcare administration or four years of position-related experience. MBA is a plus
Minimum of 5 years of Customer Success Management or Account Management experience in the healthcare industry, with a proven track record of achieving financial goals (retention/growth)
Demonstrated experience building successful partnerships and driving significant revenue, focusing on maximizing value realization
Strong foundational understanding of the healthcare delivery system in primary care and administrative/clinical leadership within those settings
Exceptional presentation, negotiation, and written communication skills, with proven ability to engage C-suite and senior clinical leadership
Proven ability to utilize data and insights to measure partner performance and deliver value-creating recommendations
Experienced in utilizing customer engagement and activity-tracking tools such as Salesforce, Gainsight, or comparable platforms
Intermediate proficiency with Salesforce, Google Suite, or Microsoft Office
Based in California, Washington, or Oregon, with the ability to travel up to 25%