Customer Success Manager

Truveris•Wilmington, DE

16d•$80,000 - $100,000

About The Position

ABOUT US Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program. For more information on our solutions, visit www.truveris.com . SUMMARY: We are seeking an experienced, self-motivated and highly qualified Customer Success Manager with a proven track record of client retention and client satisfaction. In this role, you are expected to proactively establish and cultivate relationships by acting as a strategic advisor to assigned clients. This position plays a critical role in company growth by strengthening key client relationships, ensuring renewals, and maximizing overall client satisfaction. This role is part of the Customer Success team.

Requirements

Education: Bachelor's Degree.
Experience: 4+ years of experience in Customer Success Management or equivalent client-facing roles, preferably within the Healthcare Consulting industry.
Strong proficiency in Microsoft Office suite.
Exceptional written and verbal communication skills with the ability to confidently lead a large group meeting, both virtually and in-person, with audiences that include senior leadership.
Strong client management skills, including the ability to build and maintain relationships.
Collaborative mindset with the ability to work effectively within a team.
Foundational project management skills, including the development and maintenance of project plans or client-specific action logs.
Strategize and prepare client meeting agendas and desired outcomes.
Work in a matrixed, fast-paced, small company environment where adaptability and decisive action are essential to success.

Nice To Haves

Demonstrated knowledge of the Pharmacy Benefit Manager (PBM) industry is preferred but not required.
Proficiency with Salesforce or another CRM software is preferred.

Responsibilities

Successfully retain and renew clients by demonstrating the value of Truveris services.
Proactively manage all client communications with urgency, ensuring a seamless and professional experience related to client inquiries, client contractual deliverables/deadlines, and/or other client communication needs.
Lead client engagement activities for assigned clients, including project management, communication, people mapping to extend depth and breadth of client engagement, and establishing yourself as the client's trusted advisor by translating client needs both internally and externally.
Lead meetings with confidence and professionalism, including senior leadership with appropriate acumen and professionalism.
Use data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits that increase the value and likelihood of retention with Truveris.
Drive process improvement by identifying opportunities to eliminate inefficiencies, drive standardization, automation, and streamline operations both internally and with client engagement.
Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
Collaborate on ongoing product development, process improvements, and adaptations in response to client requirements.
Identify and communicate opportunities to enhance customer value by introducing relevant Truveris solutions that align with client needs.
Manage ongoing relationships with Pharmacy Benefit Managers (PBMs) to ensure client deliverables and achieved.