Customer Success Manager
About The Position
At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates. Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time - just like a human would. We went through Y Combinator (W24) and have raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including CookUnity, Quora, and SumUp. We’re currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we're hiring.
Requirements
- 5+ years experience in enterprise customer success
- Experience managing enterprise clients (e.g. $100K+ ARR accounts)
- Strong executive presence; comfortable presenting to C-level stakeholders and leading strategic discussions
- Excellent communication, influencing, and negotiation skills
- Analytical mindset; ability to synthesize data into actionable insights
- High degree of autonomy, proactivity, organization, and ability to juggle multiple complex accounts
Nice To Haves
- Ideally experience at a competitor company
- Demonstrated track record of driving retention, upsell, expansion, and renewal in large accounts
Responsibilities
- Own onboarding, implementation, and go-live for enterprise clients
- Lead strategic business reviews, executive-level check-ins, and ROI discussions with C-suite and senior stakeholders
- Monitor adoption, usage, health, and key success metrics (e.g., value delivered, ROI, retention, NPS)
- Proactively identify upsell, cross-sell, and expansion opportunities within your accounts
- Serve as the primary point of customer escalation alongside customer support, managing complex issues and coordinating resolution with internal teams
- Advocate for your clients internally - convey product feedback, feature requests, and customer pain points to drive roadmap prioritization
- Build and maintain lasting relationships, ensuring clients view us as a strategic partner, not just a vendor
- Develop playbooks, scalable processes, and best practices for Enterprise CSM across the organization
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
