Customer Success Manager

Wayground (formerly Quizizz)

38d•Hybrid

About The Position

We are a global learning platform on a mission to motivate every learner by empowering every educator. From Kâ12 classrooms and universities to corporate training settings, our platform is trusted in over 150+ countries by 75 million monthly active users. In the U.S., 90% of schools use Wayground to engage students and transform learning through technology. Wayground is a high-growth, profitable SaaS company backed by leading investors including Tiger Global, GSV, and Nexus Venture Partners. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Wayground is the right place for you. With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you. Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. Itâs a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

Requirements

Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations.
Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities.
Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities.
Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts.
Excellent written communication skills and impeccable grammar.
We value your skills and work ethic more than the number of years you've worked, but you would likely need at least 2 years of experience in the field of customer success.
Working with CRMs such as Salesforce, Gainsight, or Zendesk.

Nice To Haves

Experience in consumer products in the ed-tech sector is a bonus.

Responsibilities

Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
Collaborate closely with customer points of contact to effectively introduce and integrate Quizizz into their environment.
Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
Initiate proactive outreach to encourage and boost product adoption.
Maintain regular engagement through various touchpoints throughout the customer journey.
Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.