GM Envolve OnStar - Customer Success Manager South Central

General Motors

1d • Remote

About The Position

The GM Envolve OnStar Customer Success Manager develops and grows commercial relationships with key GM Envolve OnStar accounts. Serving as the day-to-day single point of contact, the CSM delivers white glove support and ensures customers receive maximum value from their OnStar products and services. In partnership with the OnStar Fleet and GM Envolve Sales teams, this role guides customers through acquisition, onboarding, adoption, optimization, retention, and renewal. The CSM identifies growth opportunities, resolves customer challenges, and collaborates with cross functional teams to drive product adoption, strengthen retention, and support long-term customer success.

Requirements

• Bachelor’s degree in business, sales or marketing
• Professional sales experience, B2B and/or subscription sales an asset (3+ years)
• Experience working with brand image and promoting value through customer experience
• Strong verbal and written communication leveraging active listening, professional and positive tone
• Proven ability to develop and grow revenue producing relationships through strong customer focus & understanding of business needs, demonstrating empathy, professionalism, and confidence
• Ability to resolve issues under tight deadlines
• Analytical/critical thinker who can make decisions based on data or facts provided
• Ability to balance and prioritize multiple tasks in a fast-paced environment
• Ability to travel overnight (up to 25%)
• This position requires the ability to legally operate a motor vehicle on a regular basis.

Nice To Haves

• Fleet and/or OnStar Sales Experience is a plus
• Computer/Application skills – OVI, GAA, Salesforce, Microsoft Office, etc.
• Results focused – Demonstrated ability to drive for results, creatively solve problems, and achieve objectives working with a diverse cross functional team
• Customer Focus – Seeks customer feedback and trends to improve current and influence new products and services
• Develop and grow accounts through Influence – Ability to engage and inspire others through verbal and written communication to reach a common goal
• Relationship Management – Ability to develop revenue producing relationships
• Persistence – Demonstrated resilience working in a multi-stakeholder environment, finding creative solutions to meet deliverables
• Dealing with ambiguity – Ability to effectively cope with change and act without having the total picture
• Workload Management – Demonstrated ability to organize and manage multiple projects work independently and in a fast-paced environment without extensive supervision

Responsibilities

• Serve as the primary point of contact and product expert for assigned GM Envolve OnStar accounts, delivering white glove‑glove support across onboarding, adoption, retention, and renewals.
• Partner with GM Envolve and OnStar Account Executives to grow commercial relationships, support sales priorities, and identify upsell opportunities.
• Manage day today‑to customer needs, wellness checks, training, escalations, and issue resolution through coordinated ‑day customer needs, wellness checks, training, escalations, and issue resolution through coordinated cross‑functional collaboration.
• Use reporting and customer insights to identify RPO opportunities, connectivity issues, API/Safety & Security needs, and overall account improvement actions.
• Drive OnStar Vehicle Insights success and retention by guiding trials, supporting platform education, promoting account growth/engagement and escalation management.
• Maintain accurate records in Salesforce and prepare customer updates, performance insights, and recommendations.
• Responsible for driving increased penetration on GM Envolve OnStar products within their assigned region – with a specific focus on driving penetration in existing car parc vehicles and maintaining low account churn.
• Other duties as assigned.

Benefits

• From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
• Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level